Zubair Davids

Desktop Support Technician
[IT Engineer Field Ops]

Cape Town, South Africa • (+27) 78 265 7947

Zubair.Davids@Outlook.com
Download Resume

About Me

I am an IT Support Technician and Field Engineer Ops with hands-on experience in troubleshooting, hardware maintenance, and IT infrastructure operations within high-demand airport environments. Positioned at SITA through CompuClinic Solutions at Cape Town International Airport.
My focus is on continuous learning, building technical labs, and progressing into cloud, cybersecurity and server infrastructure fields.

Experience

CompuClinic Solutions / SITA

Desktop Support Technician

Nov 2023 - Present

  • Contracted to CompuClinic Solutions and positioned at SITA as a IT Engineer Field Ops.
  • Delivered on-site IT support for Airport Infrastructure (CUTE, CUSS, BRS).
  • Resolved printer, scanner, and workstation issues for multiple airlines.
  • Provided BRS (Baggage Reconciliation System) support for baggage and ground-handler handheld terminal devices, as well as SITA Bag Management support.
  • Tracked and Repaired Handheld Terminal Devices and provided replacements to ground handlers.
  • Resolved KIOSK/CUSS Self-Service Machine issues.
  • Provided Monthly and Weekly Maintenance on SITA Airport Infrastructure.
  • Supported airline applications and Departure Control Systems like Amadeus CM/FM, Radixx DCS and Sabre
  • Provided support for Microsoft 365, Outlook/Email and Microsoft MFA issues for South African Airways Staff.
  • Ensured SLA compliance via ServiceGateway/ServiceNow and escalated complex issue to Senior Engineers when required.

Self-Employed

At Home PC Repairs and Reseller

2017 - 2022

  • Bought incomplete PC's and components on Gumtree and Facebook marketplace to upgrade and resell.
  • Performed hardware upgrades, system optimization, and maintenance on customers' PCs and laptops.
  • Provided remote and in-person technical support and troubleshooting for clients through AnyDesk and TeamViewer.

Education

MANCOSA

[PDF]

Higher Certificate in Information Technology

Jan 2025 - Dec 2025

[Grade: Distinction]

  • Computer Hardware and Architecture
  • Essential Business Mathematics
  • Web Development
  • Business Communication
  • Introduction to Information Systems
  • Introduction to Programming
  • Networking Fundamentals
  • Digital Transformation in the Business Environment [Elective]

IT Academy

A+, N+ and CCNA Bundle

Nov 2021 - Dec 2022

Darul Islam Islamic High School

Grade 12 - Matric

2019

Certifications

CompTIA

[PDF]

CompTIA A+

Mar 2023

CompTIA

[PDF]

CompTIA Network+

Feb 2024

ISC²

[PDF]

ISC² - CC (Certified in Cybersecurity)

Mar 2025

IBM

[PDF]

Cybersecurity Fundamentals

Nov 2024

1E - TeamViewer

[PDF]

Bronze Certification - DEX Platform Administrator

May 2026

SpecCon - LabourNet LMS

[PDF]

Certificate - Implementing and Maintaining Information Systems

Nov 2025

UDEMY

[PDF]

IT Support Technical Skills Helpdesk

Jun 2022

Upskillist

[PDF]

Certificate in Cyber Security

Sep 2024

Labs & Projects

CA Launcher

CA Launcher (Compact App Launcher) is a user-friendly application designed to help users manage and launch their frequently used files and scripts from a single interface.

Built using Python and the Tkinter library, it provides an intuitive graphical user interface (GUI) for easy interaction.

Features

  • Add and organize shortcuts to files, scripts, and documents.
  • Assign custom names, descriptions, and icons to each shortcut.
  • Edit or remove shortcuts as needed.
  • Launch files and scripts directly from the application.
  • Simple and intuitive graphical user interface.


CA Launcher on GitHub
CA Launcher Main Window
Launcher Selection Window which shows all available applications/Scripts and their descriptions.
CA Launcher Add Item Info Windows
You will be able to select any Application, Batch File, or Script that will be saved to the list for execution. The saved items will be saved in the items.json file.
CA Launcher Add Item Info Windows
You can name the item, give it a description, and include an optional icon.
CA Launcher Main Window
You can double tap an item to execute it immediately.
CA Launcher About Window
About CA Launcher.

Network Segmentation Lab

Designed VLANs and ACLs using Cisco IOS in GNS3 for secure network segmentation.

Tools: Cisco IOS • GNS3

Network topology and VLAN map
Logical topology with segmented VLAN zones for users, servers, and management.
ACL validation and traffic filtering test
ACL policy validation demonstrating allowed and blocked inter-VLAN traffic flows.
Router and switch CLI configuration snapshot
Router and switch CLI snapshot covering trunking, interfaces, and access controls.

Linux Security Automation

Developed Ansible playbooks for automating Linux hardening and compliance tasks.

Tools: Ubuntu • Ansible • Bash

Ansible playbook execution terminal output
Playbook run output showing automated system updates and hardened baseline checks.
Linux host compliance report output
Compliance result summary for SSH policies, permissions, and service exposure.
Bash automation scripts and logs
Automation scripts and logs used for repeatable hardening and audit evidence.